Our products, suppliers and warranty

We offer the broadest range of aftermarket printer consumables of any other UK distributor which includes laser toners, copier toners, inks, franking inks, handheld printer tape cassettes, handheld printer labels, packaging materials, paper and most recently PPE. More often than not, we are first to market with the compatible or remanufactured versions that give our customers the chance to quickly offer their customers a price competitive choice over the original product. If you do need the original version, then we also now supply this!

We work with the leading international manufacturing partners which ensure robust research and development of our products making for a quality, safe and reliable alternative. We back up all our products with a comprehensive 2-year warranty and pledge to either fix or replace printers should the unexpected happen giving customers complete peace of mind. Click here to find out more.

Delivery services direct to your customer or to you.

PWD - Picked, Wrapped & Delivered

We will send the goods straight to your customer under a plain label delivery note which can also be fully customised to include your full colour company logo.



PWL- Picked, Wrapped & Labelled

We send the goods to you but have them individually wrapped and labelled ready for your local vans to complete the final leg of the journey. Again this will be under a plain label delivery note which can also be fully customised to include your full-colour company logo. We may also be able to send the shipment overnight ready for your next day delivery*



BULK - Standard B2B bulk delivery

All your orders for the day wrapped and combined in one shipment to your business address saving on excess carriage charges. We may also be able to send the shipment overnight ready for your next day delivery*


*Subject to spend and location, call for further details
Our people

Our Admin and Customer Services Teams

Our dedicated front-line admin and customer services teams are skilled and readily available for your every day business needs including help with product knowledge, dealing with orders and quotes, helping to resolve any of your customer issues however small and providing specialist advice from years of experience.



Our Warehouse Team

The backbone to our business is our tremendously hardworking and fastidious team in the warehouse. Expertly lead by our experienced warehouse management team, they provide you with an efficient, accurate and professional service right up to cut off point at 6pm* each working day.



Our Sales Team

If you need to speak about your overall account and bespoke services we can offer then you will also have the option to speak to your assigned regional sales manager. If you have a larger opportunity then come and speak to us and let's win the business together! If you want to find out more about CTS and setting up an account, please click here


Our Accounts, Purchasing, IT and Marketing Teams

Keeping the wheels turning in the background are a talented group of individuals that ensure your accounts are appropriately maintained, the product is plentiful to meet your demand, we can support you with professional marketing and have in place modern adaptive IT systems.


Our Senior Management Team

Overseeing the business operation is a committed senior team that share a common ethos and goal where only the best will do and our people are at the heart of CTS. We are hands-on customer-facing and welcome your feedback and conversations. Our company has been built on customer lead needs and requests, so don't hesitate to talk with us as we love to find out more!


Come join us!

We are always on the look out for talented, hard working individuals. If you think you have what it takes to join our successful happy team, please click here.


*6pm applies to EDI orders only. Website cut off is 5:30pm, orders over the phone or by email is 5pm.
Partners and Services

Our products, suppliers and warranty

We currently provide EDI ordering, stock checks and feeds, terms and electronic invoicing for ECI Horizon, ECI Progress, Prima, Oasis, Calidore, Axis First, OP Connect and Heart(Pulse) back office systems. We also provide our enhanced data to FusionPlus and Openrange format catalogues. Over the years we have built up extensive in-house technical expertise so if you need a specific integration or technical discussion, please contact our business development manager here to find out how we can help.



Buying groups and portals

We have been an approved supplier for Office Friendly, Nemo and Superstat for several years and are the alternative toner and ink supplier for some of their own in brand products. Supporting their annual member conferences each year gives you a further opportunity to come and meet our sales and management teams. We have also had a long-standing relationship with Stock in the Channel and Synaxon.



Couriers

Shipping up to 1000 parcels each day we work very closely with DX, FedEx and Royal Mail to provide you with reliable next day tracked, next day timed tracked and overnight services which include key drop and safe key holders to your business. Our systems integrate with all our courier partners giving you that all-important business tracking and PoD information.



Recycling and professional memberships

We are fully WEEE compliant and operate alongside an independently regulated recycling company BCMY Recycling allowing us to responsibly recycle all returned product free of charge. Where the cartridge can be reused as a remanufactured unit this will take place, if it cannot be reused in this fashion it will be further broken down and the constituent parts are used to make other plastic and metal products. 93% of our empty products are reused or recycled with 7% being incinerated but even during this process, the generated heat is also recovered as energy. Read more about our corporate and social responsibilities here.



We are a full member of the BOSS Federation which is a useful resource to keep us abreast of our industry needs and future direction. Also having established business relationships with The Recycler, Channel Info and Dealer Support helps us further assess and adapt to dealer needs in the ever-changing marketing place.


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