Terms and Conditions
All prices shown are exclusive of V.A.T which will be added at the rate applicable on the date of invoice. Prices are subject to change without notice at any time. However, we can offer fixed-term pricing subject to status.
There is no minimum order value. Delivery will be made the next day for items that are in stock. Subject to our own driver workload we may be able to offer same-day delivery. The order deadline for delivery the next day is 5pm for email/phone orders, 5:30pm for orders placed on the CTS website, 6pm for EDI customers. Delivery exceptions should be reported within 7 working days of dispatch to allow our team to investigate with the courier and arrange replacement goods if required
The delivery charge is £5.00 plus VAT on a next working day basis.
Terms of Payment
Payments must be made by cash with order unless a credit account is agreed. We accept cleared cheques, credit and debit cards. In order to apply for a credit account please complete the application form. We should be able to open an account within 48 hours. Payment of accounts should be made strictly by the end of the month following the date of invoice. Failure to do so will render the account either being placed on “stop” or having facilities withdrawn. All goods remain the property of CTS until payment is received in full. CTS reserve the right to charge interest on late payment as defined under the late payment legislation.
If our product is found to be faulty then CTS will issue a credit to the value or will issue a free of charge replacement of the faulty product subject to receipt of an approved batch identification code from the product in question. We reserve the right to collect faulty goods. There will be no charge for the return of faulty goods if the collection is required. We can only accept the return of goods with a CTS returns number and this number should be clearly marked on the outer box the returned item is transported in.
Shortages, Damaged or Incorrect Goods
Must be reported within 48 hours of receipt of order to be valid. Each incident shall be treated in accordance with the relevant circumstances.
Goods Not Required
Must be reported within 90 days from date of receipt of goods and will be subject to a 20% net value of goods re-stocking charge and a collection fee.
Retention of Title
CTS shall retain ownership of goods supplied until payment has been received in full in respect of the supply of such goods. If the goods are sold to a third party, then the sale proceeds will be held by you in trust for CTS until your payment to CTS has been made in full. We will have the right to require you to direct the third party to make the payment that would have been made to you be made to CTS. Goods which are in your possession will be held by you as a bailee. You must keep the goods separately and identifiable as the property of CTS until you have paid for them. We may enter your premises or any other property of any other person holding the goods on your behalf without notice and recover the goods, which are not paid for in full.
Proof of Deliveries
If required must be requested within 120 days of the goods dispatch date.
A 2 year from date of purchase warranty is given by CTS as to the quality or proper fitness of the goods supplied. Where an express guarantee is requested the manufacturer's terms of warranty will be called upon. We do have a documented Statement of Warranty. A “buy out warranty” is available in lieu of handling returned faulty product, whereby a pre-agreed percentage of monthly net sales is issued to our customers as a credit note.
CTS will not accept any liability for any error or omission in this catalogue or any other brochure or document produced.
Hours of Business
Office opening times are between 9:00am and 5:30pm, Monday to Friday.